Pop Starter Package: Perfect for Launching Your Dream Business!

Shop Policies

1. Payment & Refund Policy

• Full payment or a 50% non-refundable deposit is required before starting any custom project.
• Refunds are not available after 24 hours of payment.
• Once work begins, no refunds will be issued.
• For template and downloadable items, no refunds or exchanges will be given due to the digital nature of the products.

2. Lost Business Cards or Printed Items

• If printed items (e.g., business cards) are lost or damaged in transit, we will assist in filing a claim with the shipping provider.
• Reprints are available at cost price; however, we are not responsible for delays or losses caused by third-party printing or shipping providers.
• Shipping timelines for printed items are estimates, not guarantees.

3. Delayed Deliveries

• If the project timeline exceeds the agreed delivery date due to our delay, we will:
  • Notify you promptly with an updated timeline.
  • Offer a 10% discount on the final project balance (custom work only).
• Delays caused by clients (e.g., late submission of materials or feedback) are not eligible for discounts or expedited delivery.

4. Dissatisfaction & Refund Requests

• For custom designs: Up to 3 revisions are included to ensure satisfaction.
• If a client remains dissatisfied after the included revisions, we will work to resolve concerns within the scope of the original project.
  • If the client insists on a refund:
    • A refund will not be issued unless the project remains incomplete due to our inability to deliver the promised work.
    • Refunds for dissatisfaction are not permitted once the project is delivered, as design is subjective.

5. Client Responsibilities

• All required materials (e.g., photos, text, branding details) must be provided within 3 business days of project initiation.
• Failure to provide materials in a timely manner may result in:
  • Project cancellation with no refund.
  • Late fees of $25 per day if materials delay project delivery.

6. Templates & Digital Downloads

• Due to the nature of digital items, all sales are final and non-refundable.
• Templates and downloads are for personal or commercial use only and may not be resold or redistributed.

7. Websites, Illustrations, & Video Projects

• Up to 2 rounds of edits are included in website, illustration, and video projects. Additional edits are billed at $75/hour.
• Final files will only be delivered once the balance is paid in full.

8. Copyright & Ownership

• Designs are for client use only and may not be resold or redistributed.
• By purchasing, clients grant permission for completed projects to be showcased in our portfolio unless otherwise stated.
• Ownership of files transfers to the client after payment and delivery of the final product.

9. Scamming & Fraud Protection

• Orders flagged as suspicious (e.g., immediate refund requests) will be canceled, and accounts may be banned.
• Refunds, if applicable, will only be issued to the original payment method.

10. Communication & Cancellation Policy

• Timely communication is key.
  • Clients are expected to respond to project inquiries within 3 business days.
  • Projects left inactive for 14 days without client response will be canceled without a refund.

Key Points for Black Friday & Promotions

• Discounts are valid only during the specified sale period.
• Custom orders placed during promotions must still adhere to the above policies.

Additional Notes for Customers

• We aim to deliver all projects on time and to your satisfaction, but creativity takes time! By working with us, you trust our process and vision.
• For custom orders, final delivery times depend on prompt communication and feedback from the client.